Refund policy
Last updated: November 10, 2026
The cancellation terms below apply to purchases made remotely. A purchase made online and then picked up in-store is still considered a remote purchase.
In-Store Purchases
For purchases made directly in a physical store, we do not offer refunds simply because you’ve changed your mind. An exchange may be granted as a courtesy, subject to our team’s approval, for an item that is unworn, unused, still has its tags, and is in perfect condition. These conditions do not limit your legal rights.
Returns and Cancellations for Online Purchases
Eligibility for returns depends on the items in your order.
When returns are accepted, items must be returned in the same condition as when received—unworn, unused, with tags attached, and in their original packaging or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 14 days of receiving your item.
You are responsible for arranging the return shipment. The customer is responsible for the direct return shipping costs for changes of mind, subject to legal exceptions.
You may request to cancel or remove items from your order until the item has been shipped.
How to Initiate a Return or Cancellation
Acceptance of return or cancellation requests is subject to the conditions above and your rights under applicable law.
Please contact us before returning an item.
We will provide you with instructions on how to proceed and where to send your package to complete your return. Exercising your legal right of withdrawal is not subject to the seller’s discretionary approval.
To request a cancellation, please contact us.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, as indicated in the return policy above or on the product page, the website, or in-store at the time of purchase.
Please contact us if you have any questions about whether a specific item can be returned.
Exchanges
Contact us to inquire about exchange options before returning your item.
Returns and Cancellations in the European Union
If you are a consumer residing in the European Union and you purchase goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, for any reason, unless an exemption applies.
After notifying us of your intention to cancel, you must return the goods within 14 days.
We will refund eligible canceled orders within 14 days of receiving notice of your cancellation, but we may withhold the refund until we have received the returned goods.
For eligible cancellations, we will refund the product price and standard shipping costs, if you paid for shipping. We are not required to refund any additional fees paid for express or premium shipping beyond the cost of standard shipping.
To request a return, follow the instructions above on how to initiate a return. To request a cancellation, contact us.
Returns and Cancellations in the United Kingdom
If you are a consumer residing in the United Kingdom and you purchase goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exemption applies.
After notifying us of your intention to cancel, you must return the goods to us within 14 days.
We will refund eligible canceled orders within 14 days of receiving the returned goods or receiving proof that you have returned them.
For eligible cancellations, we will refund the product price and standard shipping costs, if you paid for shipping. We may not refund any additional amounts paid for express or premium shipping beyond the cost of standard shipping.
To request a return, follow the instructions above on how to initiate a return. To request a cancellation, contact us.
Refunds
We will notify you after we have received and inspected your return. You will be refunded to your original payment method, unless otherwise specified, within the applicable timeframes set forth above. Your bank or payment service provider may require additional time to process and credit the refund.
If you do not see your refund within the timeframes indicated above, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, do not match the description, are not delivered within the required or agreed-upon timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, initiate a return, inquire about a return, inquire about an exchange, or report damaged items, please contact us at christinephungbis@gmail.com or use the contact information provided in our Contact Information Policy.
